Your Privacy Is Our Responsibility

1 Introduction and Purpose of This Policy

tajee is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") provides a detailed description of how your personal information is collected, processed, stored, and kept secure when you use the tajee website and its related services.

By accessing or registering on the tajee platform, you are giving your consent to accept the terms of this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

This policy is connected to the Terms and Conditions and both documents are effective together. For any questions related to privacy, please contact our support team.

2 What Information We Collect

tajee collects certain personal information from you for various purposes. The types of information collected are described below by category:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Password (stored in encrypted form)
• Mobile number

2.2 Financial and Payment Information

• Mobile number linked to bKash, Nagad, or Rocket account
• Transaction history (records of deposits and withdrawals)
• Wallet balance information

2.3 Technical and Device Information

• IP address
• Browser type and version
• Operating system
• Device identifier information
• Cookies and session data

2.4 Gaming Activity Information

• Play history and patterns
• Betting amounts and results
• Bonus and promotion usage information
• Time spent on the platform

2.5 Communication Information

• Records of live chat conversations
• Email messages
• Complaints and support request information

3 How We Collect Information

tajee collects your information in the following ways:

• Directly provided information: Information you provide yourself through registration forms, the login process, payment transactions, and support chat.
• Automatically collected: Technical information collected automatically through cookies, web beacons, and log files while you use our platform.
• From third parties: Limited information from trusted third-party service providers for the purposes of identity verification, fraud prevention, and age confirmation.
• Payment processors: Technical confirmation information from transactions processed through bKash, Nagad, and Rocket.

4 Purposes for Using Your Information

tajee uses your information for the following legitimate purposes:

4.1 Service Delivery and Operations

Your information is essential for creating and managing your account, processing deposits and withdrawals, running gaming services smoothly, and managing bonus and promotional offers.

4.2 Security and Fraud Prevention

For ensuring account security, detecting and preventing suspicious activity, verifying identity, and conducting the necessary verification processes to prevent money laundering.

4.3 Responsible Gaming

For monitoring players' gaming behaviour in accordance with the Responsible Gaming Policy, identifying signs of excessive play, and providing support when needed.

4.4 Customer Service and Communication

For resolving your complaints and questions, providing important account updates, and keeping you informed about changes to the platform.

4.5 Improvement and Analytics

For improving platform performance and user experience, identifying technical issues, and planning new features.

5 Information Sharing and Third Parties

tajee never sells your personal information. However, we may share information with third parties in the following limited circumstances:

5.1 Service Provider Partners

We may work with trusted third parties for payment processing (bKash, Nagad, Rocket), technical services, identity verification, and data analysis. These partners use only the information necessary to provide their specific services and adhere to our privacy standards.

5.2 Legal Obligations

Information may be provided when required to comply with valid orders from courts or government authorities under applicable laws and regulations of Bangladesh. In such cases, only relevant information will be supplied.

5.3 Business Changes

In the event of a change in ownership or merger of tajee, user information may be transferred to the new authority. You will be notified before any such change takes place.

5.4 With Your Consent

For any purpose other than those listed above, your explicit consent will be obtained before sharing information with third parties.

6 Data Protection and Security Measures

tajee has implemented industry-standard technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All of our web connections are secured by advanced SSL/TLS encryption technology, which keeps information exchange between your browser and our servers safe.
• Password Hashing: Your password is never stored in plain form — it is kept in encrypted form using advanced hashing algorithms.
• Access Controls: Only authorised personnel can access your information, and only on a need-to-know basis.
• Firewall and Security Monitoring: Our servers are protected by 24/7 security monitoring and advanced firewall systems.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Data Backup: Information is securely backed up so that it remains protected even in the event of a technical issue.

However, no method of transmitting information over the internet or electronic storage is completely secure. Even though we use industry-standard protections, we cannot guarantee absolute security.

7 Cookie Policy

The tajee website uses cookies to improve your user experience. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage patterns, which helps us improve our services.

7.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling cookies may cause some features of the website to not work properly.

8 Data Retention Period

tajee retains your information for the time necessary for specific purposes:

• Active account information: For the entire duration that the account remains active.
• Financial transaction records: For the period determined by applicable legal requirements.
• After account closure: Certain information is kept for a limited period for fraud prevention and legal obligations.
• Customer service conversations: For a limited period for quality control and training purposes.

Once the retention period ends, your information is securely deleted or anonymised.

9 Your Rights and Controls

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (except where legal obligations apply).
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may receive your information in a structured format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or send us an email. We will do our best to respond to your request as quickly as possible.

10 Protection of Minors' Information

tajee is only for individuals aged 21 or above. We do not knowingly collect any information from minors. If we learn that a person has registered without meeting the age requirement, their account will be closed immediately and the related information will be deleted.

If you believe a minor has registered on our platform, please inform our support team.

11 International Data Transfers

Due to the technical requirements of our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that applicable data protection standards are followed and that your information receives an equivalent level of protection.

12 Policy Changes and Updates

tajee reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a clear update notice on the website.
• Sending a notification of the changes to your registered email.
• Presenting a summary of changes when you log in to the platform.

If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy. We will always indicate the date of the latest update at the top of this page.

13 Contact and Complaints

If you have any questions, requests, or complaints regarding the privacy policy, please contact us. Our dedicated team is ready to resolve all your privacy-related concerns promptly and with care.

If you wish to raise a privacy-related complaint, please provide as much detail as possible — including your account information, a description of the issue, and the resolution you are looking for.